Frequently asked questions

No. FiverrSMM operates at fiverrsmm.com and is not affiliated with Fiverr. Our team manages the orders placed on this website.

Our team organizes and completes service work according to the selected gig requirements. Account registration, wallet funding and order tracking are website features; they do not mean the service itself is automatically fulfilled.

No. The catalog includes platform categories. A category marked No active gigs currently has no service available to order. Check the current active gigs and their package details before purchasing.

Language choices affect interface text where translations are available. They do not guarantee support in every listed language. Contact the FiverrSMM team to discuss your language needs.

FiverrSMM is an international social media marketing agency operated from the United States. Our team handles the services listed in the FiverrSMM gig catalog for clients worldwide.

Yes. You can explore platforms, open active gigs and read package details and prices without signing in. An account is required to place an order.

The popup lets you choose whether to log in or create an account. The gig stays open until you choose to continue. After authentication, you return to the selected gig to place your order.

Use Sign up on the login page to create an account. If you already have an account, use Sign in. If you cannot remember your password, use Forgot password on the login page.

Choose the platform you need, then compare the available gigs. Read the description, package contents, delivery period, revision allowance and extras before ordering.

The difference is defined separately by each gig. Check the package description and price shown on that gig; there is no single set of inclusions shared by all services.

Provide the links, quantities, target details and instructions requested by the selected gig. Explain your goal clearly. Do not put your FiverrSMM account password in the order requirements.

Use the written gig description and selected package to understand what is being offered. Do not assume additional outcomes or guarantees that are not explicitly stated for that service. Contact support before ordering if you need clarification.

Open the Wallet section after signing in and follow the instructions for an available payment method. Use the limits and payment details shown in that form. Some funding requests require manual verification.

Check the funding request status and the payment instructions. If you need help, contact contact@fiverrsmm.com with the request reference and payment receipt or transaction ID. Do not send full card details or passwords.

Delivery time is shown on the selected package. Your order details show the status and relevant dates after the order is placed. Extra services may add time as described on the gig.

Sign in and open Orders in your dashboard. Open the relevant order to view its current status and any delivery information.

Review the selected package and its revision allowance. If a revision option is available on the delivered order, describe the changes you need there. Otherwise contact support with your order ID and the issue.

You can request a cancellation before or during the work by giving a valid reason. The team reviews the request and the work status. Starting work does not automatically make a refund unavailable.

Contact support with your order ID, the original requirements and a clear explanation of the problem. If the work is unsatisfactory or the agreed requirements have not been met, the team reviews the issue and arranges a full or partial refund as appropriate.

Approved order refunds are credited to your FiverrSMM wallet first. You can use the balance for another order or request a manual payment-method return through support.

Contact contact@fiverrsmm.com. Wallet-to-payment refunds are handled manually by support after the relevant balance and refund details are checked. The team coordinates the return method with you; opening a request does not automatically send a payment.

Contact contact@fiverrsmm.com and explain your request. Do not send your password. See the Privacy Policy for the information handled by the website.

Depending on the service and agreed scope, our team may combine Google and Meta advertising, social media marketing, boosting, relevant sharing, SEO, Web 2.0 publishing and blog posting. Every order does not use every method.

Yes. Advertising costs are included in the package price. The price covers the selected package, not only advertising spend. Confirm the specific scope and planned methods with our team before ordering.

You receive a written work summary with relevant advertising or analytics reports, screenshots and publication links where applicable and available. Evidence relates to the work actually performed; unavailable metrics are not invented.

No. Paid promotion and organic activity are different and are identified separately in reporting. A change in total views or followers does not by itself prove that every increase came from a campaign.

No. Relevant content and publishing can be part of the agreed work, but publication alone does not guarantee indexing, rankings, traffic or sales.

Our internal AI-assisted system supports keyword research, hashtag ideas and planning for search visibility. These suggestions support our team's work; they are not a guarantee of accuracy, rankings or results.

No. AI is a research and planning aid within a team-managed service. The selected gig and agreed requirements determine the work and delivery. A separate customer-facing AI tool is not automatically included.

You can discuss these options with our team. Availability and the exact deliverables, cost, timing and access requirements must be confirmed before ordering. Email marketing is for permission-based audiences. These options are not automatically included in every package.

Yes. FiverrSMM offers social media management alongside promotion services. Confirm the supported platforms, tasks, responsibilities, duration and reporting with our team before ordering. The selected service and agreed scope determine what is included; promotion packages do not automatically include ongoing account management.

Where access is necessary, coordinate with our team using the platform's role or permission system. Do not share passwords or one-time codes in order requirements or messages.

FiverrSMM is an international social media marketing agency offering gig-based marketing and social media management services. Clients choose a package and provide requirements; our team manages the agreed work and supplies relevant reports.

No. FiverrSMM operates as a team-managed marketing agency with a gig and package catalog. The dashboard supports requirements, orders, wallet funding, messages and deliveries. Those account functions do not mean that purchasing a package automatically fulfills the marketing work.